 Wescam has a proven record in providing
operationally focused support solutions and the
ability to provide comprehensive in-service support.
Wescam’s capabilities and associated facilities
have been designed to ensure our customer’s
repair and maintenance expectations are achieved
for all systems deployed worldwide.
Aside from ensuring high availability, Wescam’s
logistic design process ensures best value for money,
innovative solutions, and low “Whole Life Costs”.
These pledges are achieved by designing maintenance
and support concepts that maximize the use of existing
commercial infrastructures to reduce support costs.
The maintenance concept adopted for the Wescam
products also exploits a design which utilizes
common / modular system components, resulting in
a low training burden.
Logistics Support Capabilities and Solutions
Wescam’s comprehensive in-service capabilities
and associated facilities have been designed to ensure
our customer’s repair and maintenance expectations
are achieved for all systems deployed worldwide.
To establish a long-term customer partnership,
Wescam’s
support solutions are tailored to meet specific
user requirements to provide low lifecycle costs
allowing for flexible and affordable pricing options
that remove risk from the customer:
To further enhance the ability to support fielded
systems, Wescam provides flexible and affordable
pricing options to perform the required maintenance
as follows:
- Performance Based Logistics Support
Programs
- Annual Firm Fixed Price per System
- Firm Fixed Price per event
 Repair On Demand- Extended Warranties
Other Services Offered:
- Integrated Logistic Support
- Spares Provisioning
- Training
- Publications
Field Service Representatives (FSRs)
Wescam’s support approach includes performing
as many of the repairs onsite as possible to return
systems to active duty swiftly. Wescam FSRs are
factory-trained technicians, experienced in performing,
diagnostics and repairs onsite, anywhere in the
world. This component of Wescam’s solution
is maximized to ensure removal of systems from
operational sites and associated downtimes are
kept at a minimum.
International Service Centers (ISCs) / Field Service
Representatives (FSRs)
Wescam has expanded its global support capabilities
with strategically located International Service
Centers (ISC)s. The ISCs provide seamless worldwide
support services. ISC Technicians are factory trained
and certified, following Wescam in-house procedures.
Available to be dispatched within 24 hours, FSRs,
from ISC locations, are experienced in performing,
diagnostics and repairs onsite, as well as completing
repair tasks at their facilities. Wescam has made
significant capital investments with its ISCs to
ensure customers’ systems have the highest
operational availability possible.
Additionally, Wescam is able to leverage support
from other L-3 Communications companies.
Please contract the following for information
and pricing:
Ellyn MacKean
New Business Manager
Customer Service
PH: (905) 633-4075
Email: ellyn.mackean@L-3com.com |
