Questions:
 Answers:
How do
I order spare parts?
Spare parts can be ordered by contacting Wescam’s
Customer Support Group at (905) 633-4000. You may also
email us to place your order or request for further
information.
Who do
I contact with questions on technical specs?
Questions on technical specifications should be directed
to Wescam’s Sales Group at (905) 633-4000. You
may also email us for technical information.
Does Wescam
give loaner systems during the repair cycle?
Wescam provides tailored support services to its individual
customers. Loaner systems can be made available to
any customer, based on availability and the support
plan purchased by the customer.
Does Wescam
rent systems?
Questions on equipment rentals and services should
be directed to Rental Services at (905) 633-4000. You
may also email us for rental information.
How long
does it take for repairs?
Typical repair times vary and are dependent upon the
item being repaired, availability of spares and maintenance
contract commitments. Typical repairs vary from a few
hours to 30 days depending on the specific failure
and availability of spares. For customers who require
short repair turn-around times, Wescam offers support
programs that guarantee short repair turn-around times.
How do
I get a quote on repair work, and how long does
this take?
For a quote on repair please contact the Wescam Customer
Support Group at (905) 633-4000. We may request further
information before providing a quote or may request
that you send the system to one of its facilities for
evaluation in some circumstances.
How can
I find out the status of repair work on my system?
To determine the status of your repair please contact
the Customer Support Group at (905) 633-4000.
When does
my warranty start?
Typically, warranties take effect once the system has
been delivered and accepted by the customer. This may
vary if a customer requests a different start time
during the procurement of the systems.
How do
I contact Wescam Customer Service?
You can contact Wescam’s Customer Support Group
by email link or by phoning (905) 633-4000. |
