Service Components
Service Plans

WESCAM has designed a number of comprehensive support solutions to fit any level of mission requirements. Our customers can tailor the service plans to fit their needs and budget. WESCAM’s solutions are designed to:

• Increase your operational availability (Ao)
• Minimize repair turn-around time (RTAT)
• Minimize administrative workload and delays
• Reduce total cost of ownership

ANNUAL FIRM FIXED PRICE PER SYSTEM
A true full service, all-in-one service plan that is customizable to include all aspects of maintaining the MX-Series of EO/IR systems, including spare systems and parts, Field Service Representatives (FSR), factory repair, all tailorable to include program management and reporting.   A single annual fee for all services reduces the administrative workload and delays and allows for fixed budget planning.

i  Performance Based Logistics
Including all the power and flexibility of the annual firm fixed price service plan, the Performance-Based plan includes performance incentives and penalties based on identified requirements such as Ao or RTAT
.
ii  Support by the Hour
Support by the hour includes all of the benefits of the Annual Firm
Fixed Price, with the added flexibility of pricing based on flight hours. 

FIRM FIXED PRICE PER EVENT
A set price per failure, regardless of the level of repair required, providing cost stabilization on a per event basis.  This plan reduces the administrative and approval delays, helping to expedite repairs.

WARRANTY AND EXTENDED WARRANTY
Standard and extended warranties provide protection against failures due to product defects or workmanship.  Extended warranties can be purchased at the time of equipment purchase, or prior to the end of the standard warranty period.

REPAIR ON DEMAND

Allows for individual quoting and invoicing for each repair.