Product Support
All
TW products are provided with a support program designed to
minimize any downtime and provide you with the most efficient support
possible. Customized Extended Support
is available for any of our products, and for any of your programs.
System
Installation: Many
of your system purchases will include system installation as a benefit.
Upon system delivery, we can rack mount chassis, install cables,
hookup peripherals, check out and test TW equipment, and even
give you on-the-spot training.
Basic
Warranty: Every TW product comes with
a standard one-year hardware warranty and a 90 day software warranty.
These basic warranties can be augmented with an extended support
program to provide continuous support for your program.
Module
Exchange: We offer several options should a
subassembly fail in your TW product. We can supply a direct replacement
or loaner module usually within five working days, or provide advance
turnaround service for our most commonly used boards within one
to three working days.
Product
Repairs: We take great care to quickly repair
returned products at our in-house facilities. When you need even
faster service, we offer reasonable terms for expedited product
repair or replacement.
NOTE: The above
information is for domestic orders only. For foreign product
support contact us at (800)
351-8483 or  .
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