Initiating Support

Initiating a support call can be accomplished by following these simple procedures:

To report a hardware problem: If the problem is a hardware failure, call us to obtain a Return Material Authorization (RMA) number. If you need to contact us for status on a repair, use this RMA number as a reference. If the problem is not a hardware failure, call and ask to speak to one of our Application Engineers.

To report a software problem: Call and ask to speak to one of our Application Engineers. Our engineers can assist you in isolating any problem and can often resolve your problem over the phone. For ongoing issues, be sure to ask for an incident number. When obtaining status on your problem, please use this incident number as a reference.

To obtain Applications Support: When you need support with database and driver development, algorithm programming, or general software and hardware support issues, call and ask to speak to one of our Application Engineers. Our engineers can assist you with any system application questions you may have regarding software and hardware. For ongoing issues, be sure to ask for an incident number. When obtaining status on your problem, please use this incident number as a reference.

To Contact Us: Please have your system serial number ready so that we can verify warranty information. If you don't have a warranty or maintenance contract, please read the alternative payment options listed below. Our standard business hours are 8 a.m. to 5 p.m., Monday through Friday.  Please note that we operate on an Alternate Friday Off (AFO) schedule. When calling beyond these times please leave a message and we'll return your call on the next business day.

San Diego, CA (Balboa Facility)

L-3 Communications Telemetry-West 9020 Balboa Avenue, San Diego, CA 92123 Tel: (800) 351-8483, Fax: (858) 694-7670,

Spring Valley, CA (SCM facility)

L-3 Communications Telemetry-West 2732 Via Orange Way, Suite E, Spring Valley, CA 91978-1744 Tel: (619) 670-3414, Fax (619) 670-0127,

Lancaster, CA

L-3 Communications Telemetry-West 44815 Fig Ave., Suite 125, Lancaster, CA 93534 Tel: (805) 948-7614, Fax: (805) 948-2562,

Satellite Beach, FL

L-3 Communications Telemetry-West 1127 South Patrick Dr., Suite 12, Satellite Beach, FL 34232 Tel: 321-779-3885 Fax- 321-779-0251,

Sarasota, FL

L-3 Communications Telemetry-West 6000 Fruitville Road, Sarasota CA 34232 Tel: (941) 377-5513, Fax: (941) 377-5589,