|
L-3
Communications Advance-Turn-Around Program
Terms and Conditions
The L-3 Communications Advance-Turn-Around Program (ATA) provides fast solutions
to field repair problems. We’ll send a replacement sub-assembly part
to you when you notify us of a malfunction with your L-3 product. The following
sequence and terms apply to each replacement made under this policy.
• The malfunction must be verified
with the L-3 Customer Support Department.
• Replacement for products under factory
warranty will be given at no charge.
• A replacement for a product out
of warranty will be billed in accordance with the current
Customer Support ATA Price List.
• The advanced replacement part will
be sent after receipt of a Purchase Order hard copy and
the serial number of the unit into which the ATA part will
be installed.
• Install the replacement part according
to the User Manual for the product and verify its correct
operation.
• Defective parts must be returned
to L-3 Communications no later than fifteen (15) days after
receipt of the replacement.
• If the defective part is not received
at L-3 Communications within fifteen (15) days after shipment
of the replacement, full purchase price of the replacement
part per current L-3 Price Catalog will be billed to you,
regardless of the product’s warranty status. Failure
to honor this invoice may preclude you for future ATA agreements.
Full purchase price will also be billed if the defective
part is irreparable because of customer-caused damage or
negligence.
NOTE: Replacement parts used in this ATA
program may be refurbished or new.
|