Customer Support and Services

The Customer Support and Services Department at L-3 Ruggedized Command & Control Solutions (RCCS) San Diego is a rapid response organization responsible for supporting all Division Products. Services provided by the organization include Installation and Checkout (I&CO), Telephone Technical Support, On-site Field Support, Retrofits, Upgrades, Warranty Repairs, and Paid Repairs. The organization's ISO 9001 processes have been enhanced to enable Customer Support to provide World Class support to our customers. Additionally, the Customer Support Department maintains a direct interface with Reliability Engineering and the Integrated Logistics Support (ILS) department to assure total logistics support of our products. The Repair Depot Field Service Reliability Retrofit/Upgrades Integrated Logistics Support (ILS)

The Repair Depot handles the repair and/or retrofit of all products manufactured by L-3 RCCS.

Customers requiring services and support for L-3 RCCS supplied products contact the Customer Support and Services Department at 1-800-992-2528. This number provides access directly to the Repair Depot and is answered by Customer Support Specialists and/or technicians between the normal business hours of 8AM to 5PM Pacific Time Monday through Friday and by way of Voicemail after hours, on weekends, and on holidays.

If one of our Technicians or Product Support Engineers can't help you solve the problem over the phone, we will strive to restore products to a fully functional condition in the shortest time possible and maximize our customer's operational readiness.

Field Service

Our Field Service group can be on-hand and on-site at your facility to immediately help you when any problems or concerns with L3 products arise.

Integrated Logistics Support (ILS)

ILS produces the technical manuals, provisioning, and training aids for all Litton developed products. We offer efficient, cost-effective logistics support for maintenance development and planning; manpower support and personnel requirements; human factors engineering; safety programs and analysis; supply support requirements, spare recommendations and parts provisioning; support equipment and test equipment requirements; training programs, classroom instruction, materials and training devices; technical documentation, operator and maintenance manuals; packaging, handling, storage, and transportation requirements; facilities analysis and requirements.

To reach the Computer Customer Support and Services Department call 1-800-992-2528 or email support.rcc@rcc.l-3com.com