L-3 ES is committed to providing the best possible support to our customers following delivery of a system. This means high quality workmanship and components, immediate response, rapid turn-around, availability of lease or loan equipment and expert technical assistance. We offer an all–encompassing product support program, which includes: Highly specialized R&O Spares Management Ground Support Personnel Training Integrated Logistics Support Technical Publications (editing of text and graphics, layout, typesetting and change management) Maintenance and Operation Manuals Field Support Technical Investigations Airworthiness Services 24/7 AOG Hotline Support Our support group develops a maintenance philosophy and analyzes the equipment characteristics to establish requirements and the tools and techniques to successfully implement those requirements. We maintain spare parts, tools, test equipment and support items at worldwide sites. We are the world leader in maintenance support for Carousel IV INS. We have major Carousel service centres in Toronto, Canada and London, England that provide a complete range of Carousel IV repair and overhaul (Level I, II, III), spares and logistics support services. We also offer 24/7 Aircraft-On-Ground (AOG) support.