If you need additional information on any of our products or services,
please contact our Sales & Business Development Department via email at:
apd-info@l-3com.com or call us at (858) 552-9500 and ask for the AP&D Sales
Department.
For your convenience, the following documents provide details on acceptance
of orders for AP&D products.
If you need assistance, please send your inquiry
to our Customer Support Department via e-mail at apd-techsupport@L-3Com.com or
complete the form below.
Or call us Monday through Friday, 8:00 am to 5:00 pm, Pacific Coast Time
at:
+1 (800) 621-8474 or +1 (858) 552-9500, ask for AP&D Tech
Support.
For after hour inquiries, please leave us a message and we will return your
call the next business day.
RETURN & REPAIR PROCEDURES
Repair Authorization and Return of Boards
Products that
need to be repaired must have a Return Material Authorization (RMA) number
assigned. To obtain an RMA number, please contact L-3
AP&D RMA Administrator:
Tel.: (800) 621-8474 or (858) 552-9500, or Fax: (858) 535-3646. Once it has been
determined that a Product needs to be returned for repair, an RMA number will
be assigned, and the address of AP&D RMA facility will be provided to the
customer. Information required to process an RMA includes the product type, serial
number, and a description of the problem. All returned items must have a valid
RMA number clearly marked on the box and must be shipped prepaid. L-3 AP&D
will pay for return shipment. Note: Products received without RMA
numbers will be returned to sender at their expense.
Out of Warranty Repairs
L-3 AP&D requires receipt of a written purchase order (PO), either hard copy
or FAX, for the minimum repair charge prior to starting the evaluation of an
out of warranty Product. The minimum repair charge includes handling (including
Government property accounting where required), diagnostics, return shipment,
and a specific number of labor hours to repair the Product. If the cost for repair
is determined to exceed the minimum charge, L-3 AP&D will advise the customer,
in writing, as to a firm fixed price to complete repair and testing of the Product.
The customer may then either direct L-3 AP&D NOT to proceed with the repair,
in which case the customer will incur only the minimum charge, or provide the
increased funding for repair. Expense for Product shipment to and from L-3 AP&D
is the responsibility of the customer. Please contact RMA Administrator at L-3
AP&D for RMA pricing.
Warranty of Repaired Products
L-3 AP&D warrants replaced parts and workmanship on authorized
repairs for ninety (90) days from date of return to customer
or until any active warranty
expires, whichever is later.
Extended Warranties
AP&D offers customers extended warranties on our products. Contact the AP&D
Sales Department for details, or email us at apd-info@L-3Com.com.
Legacy Products
Legacy Products have reached end of life and are no longer
manufactured, sold, warranted or supported by AP&D. At
our discretion, we will attempt to provide on-line information
to customers of legacy products
based on pre-existing documentation
available at the time the products were discontinued. Contact
our Customer Support Department via email at apd-techsupport@L-3Com.com,
or call
us at the numbers
listed above to speak directly to our Customer Support Representative.
User Manuals and Software Updates
Product User Manuals and Software Updates are available for
current customers by request only.
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