L-3 Communications Electron Devices

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CEA Flash Presentation

Customer Satisfaction

 

We'd appreciate your feedback

L-3 Communications Electron Devices provides this questionaire to our customers so we may assess those business processes that require further improvement. The questionnaire is not directed at specific products, but rather at areas such as manufacturing quality, packing and shipping, product performance, product return policy, and customer interaction with Electron Devices sales and service personnel.

This questionnaire is based on a rating system from (1) to (5), with (1) representing the lowest level of satisfaction, and (5) representing the highest. For each question, click the number that most closely represents your level of satisfaction. If you would like to add comments with respect to any question, please do so in the space provided immediately below the question.

Thank you for your response to this questionnaire. We pledge that high quality will always be at the forefront of our products and services.


Instructions: Please answer the following questions, and then press the "Submit" button at the end of the questionnaire.

1. How do you rate the overall quality and performance of the products that you purchased from Electron Devices.
01   02    03    04    05   Not Applicable
(lowest rating...............................highest rating)

Comments:

2. Do your Electron Devices products meet or exceed published specifications?
01   02    03    04    05   Not Applicable
(lowest rating...............................highest rating)

Comments:

3. How well was your Electron Devices product packaged for shipment?
01   02    03    04    05   Not Applicable
(lowest rating...............................highest rating)

Comments:

4. If you needed to contact Electron Devices for assistance, were you able to promptly reach the appropriate staff member?
01   02    03    04    05  Not Applicable
(lowest rating...............................highest rating)

Comments:

5. Was the Electron Devices staff member able to resolve your product, service, or sales problem?
01   02    03    04    05  Not Applicable
(lowest rating...............................highest rating)

Comments:

6. Did you receive courteous and polite assistance?
01   02    03    04    05   Not Applicable
(lowest rating...............................highest rating)

Comments:

7. If you returned a product(s) to Electron Devices, were you satisfied with the service, repair, and timely return of your product(s)?
01   02    03    04    05  Not Applicable
(lowest rating...............................highest rating)

Comments:

8. We welcome any suggestions you may have that will enable us to better meet your product, service, or repair needs.

Comments:

9. Please forward my request to:
San Carlos, CA   Williamsport, PA   

FROM:

Company Name: (*required)

Individual Completing Questionnaire: (*required)

Phone Number:

E-Mail Address: (*required)

   

 

 

   
L-3 Corporation
Last Updated 10/16/07

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